CREWSPARK AI PRIVACY POLICY
Effective Date: November 14, 2025
Last Updated: November 14, 2025
INTRODUCTION
Welcome to CrewSpark AI ("we," "us," "our," or "Company"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our courses, or interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
1. INFORMATION WE COLLECT
We collect several types of information from and about users of our website and services.
1.1 Personal Information You Provide
Account Registration & Purchase Information:
Full name
Email address
Phone number (if provided)
Billing address
Payment information (processed by third-party payment processors)
Company name and business details (if applicable)
Username and password
Application & Enrollment Information:
Business revenue and size
Industry and service type
Technical skill level
Business goals and challenges
Responses to pre-qualification questions
Communications:
Messages you send us via email, contact forms, or support tickets
Survey responses and feedback
Community posts and comments (if participating in course community)
Testimonials and reviews (with your permission)
Course Interaction Data:
Course progress and completion status
Video watch time and engagement
Quiz and assignment submissions
Downloads of course materials
Community participation and posts
1.2 Information Collected Automatically
Usage and Analytics Data:
IP address
Browser type and version
Operating system
Device type (desktop, mobile, tablet)
Pages visited and time spent
Referring website
Click patterns and navigation paths
Date and time of access
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to:
Remember your login information
Track course progress
Analyze website performance
Improve user experience
Deliver targeted advertising
Prevent fraud
Video Analytics: Our video hosting platform may collect:
Video playback data (play, pause, stop, seek)
Completion rates
Bandwidth and quality settings
Device and browser information
1.3 Information from Third Parties
Payment Processors: We receive confirmation of successful payments and limited transaction details from Stripe, PayPal, or other payment processors.
Social Media: If you connect through social media (Facebook, LinkedIn, etc.), we may receive your public profile information in accordance with your privacy settings on those platforms.
Advertising and Analytics Partners: We may receive information about your interactions with our ads on third-party websites (Google, Facebook, etc.).
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
2.1 Service Delivery
Provide access to purchased courses and materials
Process and fulfill orders
Manage your account and login credentials
Deliver email communications about your purchase
Provide customer support
Track your course progress
Enable community participation
2.2 Communication
Send transactional emails (purchase confirmations, receipts, access credentials)
Send administrative updates about courses or policy changes
Respond to your inquiries and support requests
Send marketing and promotional emails (with your consent)
Deliver educational content and course announcements
Request feedback and testimonials
2.3 Marketing and Advertising
Send you information about new courses, programs, or services
Display targeted advertisements on third-party platforms
Retarget website visitors with relevant ads
Promote special offers, webinars, or events
Share case studies and success stories (with permission)
2.4 Business Operations
Analyze website usage and user behavior
Improve our courses, website, and services
Develop new products and features
Conduct research and analytics
Prevent fraud and unauthorized access
Comply with legal obligations
Enforce our terms and conditions
2.5 Legal and Security
Respond to legal requests (subpoenas, court orders)
Protect against fraudulent or illegal activity
Investigate and prevent security breaches
Defend legal claims
Comply with applicable laws and regulations
3. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who perform services on our behalf, including:
Course Delivery & Hosting:
[Course Platform Name - e.g., Kajabi, Teachable, Thinkific]
[Video Hosting - e.g., Vimeo, Wistia]
[Community Platform - e.g., Circle.so, Facebook Groups]
Payment Processing:
Stripe
PayPal
[Other payment processors]
Email & Marketing:
[Email Service Provider - e.g., ConvertKit, ActiveCampaign]
[CRM System - e.g., GoHighLevel]
[Marketing Automation Tools]
Analytics & Advertising:
Google Analytics
Facebook Pixel
Google Ads
LinkedIn Insight Tag
[Other analytics/advertising platforms]
Website & Infrastructure:
Web hosting providers
Content delivery networks (CDNs)
Domain registrars
SSL certificate providers
Customer Support:
Help desk software
Chat support tools
Support ticket systems
These service providers are contractually obligated to:
Use your information only for the purposes we specify
Maintain the confidentiality and security of your information
Comply with applicable privacy laws
3.2 Business Transfers
If CrewSpark AI is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
Valid legal requests (subpoenas, court orders, search warrants)
Government or regulatory inquiries
Legal proceedings or investigations
Requests to protect the rights, property, or safety of CrewSpark AI, our users, or the public
3.4 With Your Consent
We may share your information for purposes not described in this Privacy Policy with your explicit consent, such as:
Featuring you in case studies or testimonials (with your permission)
Sharing your success story in marketing materials
Introducing you to potential partnership opportunities
3.5 Aggregated or De-identified Data
We may share aggregated or de-identified data that cannot reasonably be used to identify you, such as:
Course completion statistics
Industry benchmarks
User demographic trends
General usage patterns
4. COOKIES AND TRACKING TECHNOLOGIES
4.1 Types of Cookies We Use
Essential Cookies: Required for website functionality. These cannot be disabled.
Login authentication
Shopping cart functionality
Security features
Course progress tracking
Analytics Cookies: Help us understand how visitors use our website.
Google Analytics
Website traffic analysis
User behavior tracking
Conversion tracking
Marketing Cookies: Used to deliver targeted advertising.
Facebook Pixel
Google Ads
LinkedIn Insight Tag
Retargeting campaigns
Preference Cookies: Remember your settings and preferences.
Language preferences
Display settings
Previously viewed content
4.2 Managing Cookies
Browser Settings: Most browsers allow you to:
View cookies stored on your device
Delete existing cookies
Block future cookies
Receive warnings before cookies are stored
Disabling cookies may impact website functionality and your user experience.
Opt-Out Tools:
Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
Network Advertising Initiative: http://optout.networkadvertising.org
Digital Advertising Alliance: http://optout.aboutads.info
Do Not Track: We currently do not respond to "Do Not Track" browser signals, as there is no industry standard for how to interpret them.
5. DATA SECURITY
5.1 Security Measures
We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:
Technical Safeguards:
SSL/TLS encryption for data transmission
Encrypted storage of sensitive data
Secure password hashing
Regular security updates and patches
Firewall protection
Intrusion detection systems
Administrative Safeguards:
Limited access to personal information (need-to-know basis)
Employee confidentiality agreements
Security training for staff
Background checks for employees with data access
Regular security audits and assessments
Physical Safeguards:
Secure data centers with third-party hosting providers
Restricted physical access to servers
Environmental controls (fire suppression, climate control)
5.2 Payment Security
We do not store credit card numbers. Payment information is processed directly by our PCI-DSS compliant payment processors (Stripe, PayPal). We only receive confirmation of successful transactions.
5.3 No Guarantee
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
You are responsible for:
Maintaining the confidentiality of your login credentials
Using a strong, unique password
Logging out after using shared devices
Notifying us immediately of any unauthorized access
6. DATA RETENTION
6.1 How Long We Keep Your Information
We retain your personal information for as long as necessary to:
Provide our services and fulfill transactions
Comply with legal obligations (e.g., tax records: 7 years)
Resolve disputes and enforce agreements
Maintain business records
Prevent fraud and abuse
Specific Retention Periods:
Active Accounts: Retained for the duration of your course access (lifetime access means indefinite retention)
Inactive Accounts: May be deleted after [X years] of inactivity (following email notification)
Payment Records: Retained for 7 years for tax and accounting purposes
Marketing Lists: Retained until you unsubscribe
Support Tickets: Retained for [3-5 years] for quality assurance
Legal Records: Retained as required by law
6.2 Deletion of Data
After the retention period expires, we will:
Securely delete or anonymize your personal information
Remove personally identifiable details from backups within a reasonable timeframe
Retain aggregated or de-identified data for analytics purposes
7. YOUR PRIVACY RIGHTS
7.1 Rights for All Users
Access: You may request confirmation of what personal information we hold about you.
Correction: You may request correction of inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to certain exceptions (legal obligations, fraud prevention, etc.).
Objection: You may object to processing of your information for marketing purposes.
Restriction: You may request restriction of processing in certain circumstances.
Data Portability: You may request a copy of your data in a structured, machine-readable format.
Withdraw Consent: You may withdraw consent for processing at any time (but this does not affect prior processing).
7.2 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know:
Categories of personal information collected
Categories of sources
Business or commercial purpose for collection
Categories of third parties with whom we share information
Specific pieces of personal information collected about you
Right to Delete: Request deletion of personal information we collected from you (subject to exceptions).
Right to Opt-Out: Opt-out of the "sale" of personal information (Note: We do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
How to Exercise Your Rights: Email: [email protected]
Subject Line: "CCPA Request"
Include: Your full name, email address, and specific request
We will respond within 45 days of receipt.
7.3 European Residents (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing: We process your personal information based on:
Contract performance (providing courses you purchased)
Consent (marketing communications)
Legitimate interests (business operations, fraud prevention)
Legal obligations (tax records, legal compliance)
Additional GDPR Rights:
Right to lodge a complaint with your supervisory authority
Right to object to automated decision-making
Right to data portability in commonly used formats
Data Transfers: If we transfer your data outside the EEA, we will ensure appropriate safeguards are in place (Standard Contractual Clauses, adequacy decisions, etc.).
How to Exercise Your Rights: Email: [email protected]
Subject Line: "GDPR Request"
We will respond within 30 days of receipt.
7.4 How to Submit Requests
To exercise any of your privacy rights:
Email: [email protected]
Subject Line: Include "Privacy Request" and specify your request type
Include:
Your full name
Email address associated with your account
Specific request (access, deletion, correction, etc.)
Proof of identity (we may request additional verification)
Response Time: We will respond within 30-45 days depending on jurisdiction.
No Fee: We do not charge a fee to process requests unless they are excessive or repetitive.
8. MARKETING COMMUNICATIONS
8.1 Email Marketing
What You'll Receive:
Course announcements and updates
New product launches
Special offers and promotions
Educational content and tips
Webinar invitations
Case studies and success stories
Frequency: We may send marketing emails as frequently as daily during launch periods, or as infrequently as monthly for general updates.
8.2 Opt-Out Options
Unsubscribe: Every marketing email includes an unsubscribe link at the bottom. Clicking this will remove you from marketing lists within 10 business days.
Note: You will still receive:
Transactional emails (purchase confirmations, receipts)
Course access information
Critical account updates
Customer support responses
Preferences: You may also email us at [email protected] to manage your communication preferences.
8.3 Text Messages (SMS)
If you provide your phone number and opt-in to SMS marketing:
You consent to receive promotional text messages
Message and data rates may apply
Frequency varies (approximately 1-4 messages per month)
Reply STOP to opt-out at any time
Reply HELP for assistance
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites, services, or resources that are not operated by us, including:
Social media platforms (Facebook, LinkedIn, Instagram)
Payment processors
Partner websites
Referenced tools and resources
External articles and content
We are not responsible for:
The privacy practices of third-party websites
The content or services provided by third parties
Any data collection by external sites
Recommendation: We encourage you to review the privacy policies of any third-party websites you visit.
10. CHILDREN'S PRIVACY
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will:
Delete that information as quickly as possible
Terminate the associated account
Notify the parent or guardian (if contact information is available)
If you believe we have collected information from a child under 18, please contact us immediately at: Email: [email protected]
Subject Line: "Child Privacy Concern"
11. INTERNATIONAL DATA TRANSFERS
CrewSpark AI is based in the United States. If you are accessing our services from outside the United States, please be aware that:
Your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
By using our services, you consent to:
Transfer of your information to the United States
Processing and storage in accordance with this Privacy Policy
Application of U.S. law to data processing activities
For EEA Residents: We will ensure appropriate safeguards are in place for international transfers, such as:
Standard Contractual Clauses approved by the European Commission
Adequacy decisions
Other legally recognized transfer mechanisms
12. CHANGES TO THIS PRIVACY POLICY
12.1 Updates
We may update this Privacy Policy from time to time to reflect:
Changes in our data practices
New legal requirements
Technological advancements
Business operations changes
User feedback
12.2 Notification
When we make material changes to this Privacy Policy, we will:
Update the "Last Updated" date at the top
Post the revised policy on our website
Notify you via email (to the email address on file)
Display a prominent notice on our website for 30 days
Continued use of our services after changes constitutes acceptance of the revised Privacy Policy.
12.3 Review
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Support Email: [email protected]
Response Time: Within 2 business days
Mailing Address:
CrewSpark AI
Attn: Privacy Officer
[Your Business Address]
[City, State, ZIP]
Phone: [Your Phone Number] (optional)
14. SPECIFIC DISCLOSURES
14.1 California Shine the Light Law
California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].
14.2 Nevada Privacy Rights
Nevada residents have the right to opt-out of the sale of certain personal information. We do not currently sell personal information as defined by Nevada law. If our practices change, we will update this Privacy Policy and provide Nevada residents with the ability to opt-out.
14.3 Data Protection Officer
For GDPR-related inquiries or if required to appoint a Data Protection Officer (DPO), contact:
Email: [email protected]
ACCEPTANCE OF PRIVACY POLICY
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
If you do not agree with this Privacy Policy, you must discontinue use of our website and services immediately.
Last Updated: November 14, 2025
Effective Date: November 14, 2025
Version: 1.0